Increasing Customer Engagement through Call Center Sentiment Analysis

A global building materials manufacturer has been at the forefront of its business since the early 1900s. This major developer and producer of construction components employs nearly 20,000 people across the world. We set out to create an integrated customer view across three different channels – voice, email, and chat. To have this all information in a single repository gives the organization a powerful engagement tool.

RESULTS AT A GLANCE

  • By finding a way to monitor the ongoing attitudes of its customers the manufacturer hoped to increase customer loyalty and, ultimately, grow market share and profit.
  • We teamed up with this organization to design a customer sentiment analysis solution.
  • Our team employed a variety of Azure technologies in addition to on-premises resources to execute the manufacturer’s need for a 360° view of their customers.

INDUSTRIES

  • All Industries
  • Advertising & Design
  • Education
  • Financial Services
  • Government
  • Health & Life Sciences
  • Manufacturing
  • Non-Profit
  • Retail & Hospitality

SOLUTION AREAS

  • All Solution Areas
  • Machine Learning & AI
  • Data Management
  • Enterprise & BI Reporting
  • Modern Data Platform
  • Self-Service BI

Manufacturing , Data Management

Master Data Management the First Step Toward World-Class Customer Data Access

Manufacturing , Data Management

Master Data Management the First Step Toward World-Class Customer Data Access

By embracing the adage ‘there’s no place like home’, a North American residential and commercial construction products maker built a thriving...

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Manufacturing , Data Management

Global Glassmaker Retools ETL, Explores Future Modern BI Platform

Manufacturing , Data Management

Global Glassmaker Retools ETL, Explores Future Modern BI Platform

A global glass manufacturer’s goods keep customers comfortable and safe. The company is as devoted to safety as it is to creating pioneering,...

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Manufacturing , Data Management

Manufacturer Explores Ways Big Data Can Boost the Bottom Line

Manufacturing , Data Management

Manufacturer Explores Ways Big Data Can Boost the Bottom Line

Catering to your customer means knowing their needs in detail. Studying transactions is one way to get those specifics, but for a global consumer...

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Manufacturing , Data Management

Materials Manufacturer Gains Customer Insight While Cutting Excess Analysis Costs

Manufacturing , Data Management

Materials Manufacturer Gains Customer Insight While Cutting Excess Analysis Costs

Knowing your buyer can be a challenge for any business, but it’s essential to success. A global manufacturer of building materials sought to...

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Manufacturing , Machine Learning & AI

Advanced Analytics Clustering Tweaks Chemical Manufacturer’s Supply Chain

Manufacturing , Machine Learning & AI

Advanced Analytics Clustering Tweaks Chemical Manufacturer’s Supply Chain

A global chemical manufacturer has been in the business of creating products for a wide range of industries – including agriculture, medicine,...

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Manufacturing , Modern Data Platform

Universal Parts Supplier Hones Work Methods with Data Lake

Manufacturing , Modern Data Platform

Universal Parts Supplier Hones Work Methods with Data Lake

Cutting down on waste means cutting costs, no matter what size the business. But first a manufacturer must figure out what it's scrapping and why....

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Manufacturing , Data Management

Recycling Powerhouse Demystifies Deals through Data

Manufacturing , Data Management

Recycling Powerhouse Demystifies Deals through Data

What began as a small lumberyard in the late 1920s is now a multifaceted consumer goods producer, from chemicals to construction products, with...

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Manufacturing , Enterprise BI & Reporting

Multinational Mining Company Deploys Cloud Analytics

Manufacturing , Enterprise BI & Reporting

Multinational Mining Company Deploys Cloud Analytics

A multinational mining company delivers vast amounts of raw materials, including coal, metal and minerals, to industries across the world....

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Manufacturing , Data Management

Global Manufacturer Gains New Insights with Procurement and Spend Analysis

Manufacturing , Data Management

Global Manufacturer Gains New Insights with Procurement and Spend Analysis

The challenges in successfully managing a global manufacturing organization are numerous, none more important than optimizing the procurement...

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